Welcome to Transparent Empowerment with Our E-commerce Refund Policy

At the Soina Foundation, we believe in not only providing quality products but also ensuring your satisfaction with every purchase. Our E-commerce Refund Policy is designed to be as transparent and straightforward as our commitment to community empowerment. Delve into the details below to understand how we prioritize your experience and stand by the quality of our offerings.

Your satisfaction is our promise, and your trust in our E-commerce platform means the world to us. Explore the ins and outs of our Refund Policy, crafted with you in mind.

E-Commerce Refund Policy for Returns

Thank you for choosing our online store at the Soina Foundation for your online shopping needs. We prioritize your satisfaction with our products and aim to provide a transparent and straightforward E-commerce Refund Policy. Take a moment to acquaint yourself with the details outlined below.

E-Commerce Refund Policy Details

Interpretation and Definitions


To ensure clarity, terms used herein have specific meanings as outlined below, irrespective of whether they appear in singular or plural.


Company: The Soina Foundation
Goods: Items available for purchase on our E-commerce platform.
Orders: Your request to purchase Goods from Us.
Service: The E-commerce Website.
Website: the Soina Foundation Ship, accessible from thesoinafoundation.org
You: The individual or entity accessing or using our E-commerce Service.
Your E-commerce Order Cancellation Rights

Within a generous timeframe of 14 days, You have the right to cancel Your Order without providing a reason.

This 14-day period starts from the date You received the Goods or when a third party, excluding the carrier, takes possession of the delivered product.

To exercise Your right to cancel, inform Us through:

info at thesoinafoundation dot org
Your reimbursement will be processed within 14 days of receiving the returned Goods, and it will be credited back using the original payment method without incurring any fees.

Conditions for E-commerce Returns

For Goods to be eligible for return:

They must be purchased within the last 14 days.
They must be in the original E-commerce packaging.
However, the following Goods are not eligible for E-commerce return:

Customized or personalized Goods.
Goods not suitable for return due to health, hygiene, or if unsealed after delivery.
Goods inseparably mixed with other items after delivery.
We maintain the right to refuse returns that don’t adhere to these specified conditions.

Returning E-commerce Goods

You are responsible for the cost and risk associated with returning Goods to Us. Kindly ship the Goods to:

The Soina Foundation
P O Box 7887, GPO
Utalii House, Utalii Lane
Off Uhuru Highway
Nairobi, KENYA

We highly recommend using an insured and trackable shipping method, as We cannot be held responsible for Goods damaged or lost during the return shipment. Refunds will be processed upon receiving the Goods.

Gifts in the Context of our E-commerce Refund Policy

If Goods were marked as a gift and shipped directly to You, a gift credit equivalent to the return’s value will be issued. In the case where the gift wasn’t marked as such or was shipped to the gift giver, the refund will be sent to them.

Contact Us Regarding our E-commerce Refund Policy

Should You have any inquiries about our E-commerce Returns and Refunds Policy, please feel free to reach out through:

We genuinely appreciate your understanding and cooperation. Your satisfaction is our utmost priority.

Thank you for being a valued part of the Soina Foundation’s E-commerce experience.